Agreement and Scope These Terms of Service (“Terms”) govern the relationship between CoreHub Global (“the Company”) and any individual or corporate entity (“the Client”) engaging our services. By accessing our website or utilizing our professional consultancy and BPO services, the Client agrees to be bound by these Terms in their entirety.
Provision of Services The Company agrees to provide services as defined in a specific Statement of Work (SOW) or Service Level Agreement (SLA). These services may include, but are not limited to: Utility Infrastructure Consultancy and Dispute Resolution. Business Process Outsourcing (BPO) and Back-Office Support. Regulatory Compliance and Property Management Support. The Company shal exercise reasonable skil and care in the performance of the services, consistent with industry standards.
Client Obligations and Warranties The Client acknowledges that the efficacy of the Company’s services is dependent upon the accuracy of the information provided. The Client warrants that: Al data, invoices, tenancy records, and authorization letters (LOAs) provided are accurate and authentic. The Client has the legal authority to enter into agreements regarding the utility meters or properties in question. The Company is not responsible for delays or errors resulting from the Client’s failure to provide necessary documentation in a timely manner.
Fees and Payment Terms Invoicing: Fees for services sha l be set forth in the SOW. Payment Terms: Unless otherwise agreed in writing, al invoices are payable within 14 days of the date of issue. Late Payments: The Company reserves the right to charge interest on overdue amounts pursuant to the Late Payment of Commercial Debts (Interest) Act 1998. Recovery Fees: In the event of utility debt recovery or overcharge reclamation, the Company’s commission-based fees (if applicable) are earned upon the successful identification and confirmation of the credit or saving by the supplier.
Limitation of Liability To the maximum extent permitted by law: No Indirect Losses: The Company shal not be liable for any indirect, consequential, or economic loss, including loss of profits, revenue, or business reputation. Supplier Errors: The Company acts as an intermediary/consultant between the Client and third-party utility providers. The Company is not liable for the actions, bi ling errors, or technical failures of third-party suppliers or regulatory bodies. Financial Cap: The Company’s total aggregate liability for any claim arising out of or in connection with these Terms sha l not exceed the total fees paid by the Client to the Company in the twelve (12) months preceding the claim.
Intellectual Property Al methodologies, processes, proprietary software, and reporting templates utilized by the Company remain the exclusive intelectual property of CoreHub Global. The Client is granted a non-exclusive, non-transferable license to use deliverables solely for their internal business purposes.
Confidentiality Both parties agree to treat al non-public information received from the other party as “Confidential Information.” This information shall not be disclosed to third parties without prior written consent, except where required by law or to fulfil the service requirements (e.g., disclosing data to a utility supplier to resolve a dispute).
Termination At Wil: Either party may terminate the engagement by providing written notice as specified in the individual SLA. For Cause: The Company may suspend or terminate services immediately if the Client breaches these Terms, provides fraudulent data, or fails to make payments.
Force Majeure The Company shal not be in breach of these Terms nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to grid failures, pandemics, or changes in utility regulations.
Governing Law and Jurisdiction These Terms and any dispute or claim arising out of them shall be governed by and construed in accordance with the laws of England and Wales. Both parties irrevocably agree that the courts of England and Wales shal have exclusive jurisdiction.
